Last updated: October 2026. We want you to be at peace with your purchase. Here's how we handle the rare cases where something isn't right.
Damaged or wrong items
If your order arrives damaged, or you receive the wrong item, message us on WhatsApp within 48 hours of delivery with:
- Your order ID
- Photos of the item and packaging
- An unboxing video, if you recorded one
We'll arrange a free replacement or a full refund once the issue is confirmed.
Natural variations
Narmadeshwar Shivlings are natural stones, so colour, markings and exact weight vary from piece to piece. These variations are not defects. For larger pieces we share photos before dispatch so you can approve your Shivling.
Change of mind
Because Shivlings are sacred items, we don't accept returns for a change of mind once an order has been delivered. You may cancel free of charge any time before dispatch.
Refunds
Approved refunds are made to your original payment method (UPI or bank account) within 5–7 working days.